Last updated November 29, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit . Please see below for more information on our return policy.
BISA ships products via UPS and customers can expect orders within 4-6 business days. Email notification will be send to customers when package ships and package tracking numbers will be provided.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,  place the item securely in its original packaging  and include your proof of purchase,  and mail your return to the following address:

Bisa Bodycare
Attn: Returns
35715 HWY 40 Suite D202  
Evergreen, CO 80439  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your item, we will process your return . Please allow at least seven (7) days from the receipt of your item to process your return .  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
If you have any questions concerning our return policy, please contact us at: